In the evolving landscape of USA healthcare, Brighter Homes II Assisted Family Home (AFH) faced challenges in operational efficiency and client engagement. To enhance workflow automation and improve customer service, they partnered with Addams Alchemy for a holistic digital transformation involving a new website and ERP solutions. This case study explores the strategies employed, implementation process, and significant outcomes achieved through this collaboration.
Hours taken to deliver the project
Iso Certified Software
Usability and customer interactiveness.
Customer support (Premium package)
The Challenge
Brighter Homes II AFH encountered several challenges that hindered its operations:
Inefficient Manual Processes: Staff spent significant time on manual data entry and scheduling, delaying service delivery.
Lack of Integration: Disparate systems across departments caused fragmentation and communication barriers.
Limited Online Presence: The existing website failed to engage families or showcase services effectively, making it hard to attract potential residents.
What did
Addams Alchemy do
1. ERP Integration
Addams Alchemy analyzed Brighter Homes II AFH’s existing workflows and identified key areas for integration. The new ERP system included:
- Client Management: A centralized database for resident information and care plans, supporting better tracking and reporting.
- Automated Scheduling: Improved staff scheduling and resource allocation, reducing the administrative burden.
- Reporting and Analytics: Enhanced reporting capabilities for improved decision-making and regulatory compliance.
2. Website Development
A focus on creating a new website included:
- User-Friendly Interface: An intuitive design for seamless navigation for families to explore services.
- Online Enrollment: A streamlined process for potential residents to inquire and apply directly through the site.
- Information Hub: Resources including articles on elderly care, wellness tips, and community events.
3. Training and Support
Comprehensive training sessions were provided to ensure smooth adoption of the new systems, along with ongoing support.
The Results
- Increased Efficiency: Automation reduced administrative task time by approximately 40%, allowing more focus on resident care.
- Improved Communication: The ERP system improved real-time communication between staff and families, enhancing transparency and trust.
- Enhanced Online Presence: The new website resulted in a 60% increase in inquiries and a 25% rise in resident applications in the first three months.
- Data-Driven Decisions: Enhanced reporting provided actionable insights for better service delivery.
